K99 Privacy Policy

1 Introduction

K99 operates the online gaming and sports betting platform at k99.pl, which is designed and intended for players based in the Philippines. This Privacy Policy describes how K99 collects, uses, stores, and protects your personal data when you use our platform, and explains the rights you have in relation to that data.

By creating an account and using K99, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree with any part of this policy, you should not register or continue using the platform.

This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the K99 platform more broadly.

2 What Data We Collect

The personal data K99 collects falls into a few distinct categories depending on how you interact with the platform. Here is an overview:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless it is directly relevant to a responsible gaming intervention and you have provided it voluntarily.

3 How We Collect Your Data

K99 collects personal data through the following means:

• Direct submission — information you provide when registering, completing KYC, contacting support, or updating your account profile.
• Automated collection — technical data gathered automatically when you access the platform, including session data, device identifiers, and IP addresses.
• Transaction records — data generated when you deposit or withdraw funds, which includes references provided by your payment provider such as GCash or Maya.
• Third-party verification providers — identity and age verification data returned to us during the KYC process from accredited verification partners.
• Cookies and similar technologies — session cookies and analytics tools that help us understand platform usage patterns and improve performance.

4 How We Use Your Data

K99 uses personal data only for purposes that are necessary, proportionate, and consistent with what you would reasonably expect when using an online gaming platform. The main purposes are:

• Creating and managing your player account
• Processing deposits and withdrawals in Philippine Peso (₱)
• Verifying your identity and age as part of KYC obligations
• Detecting and preventing fraud, money laundering, and unauthorised account access
• Providing customer support and responding to your enquiries
• Sending account-related notifications such as transaction confirmations and security alerts
• Sending promotional communications where you have opted in to receive them
• Monitoring gaming patterns to support responsible gaming obligations
• Improving platform performance and user experience based on aggregated usage data
• Complying with applicable legal and regulatory requirements

5 Sharing Your Data

K99 does not sell, rent, or trade your personal data to third parties. Data is shared only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment processors — to facilitate deposits and withdrawals through supported Philippine payment channels.
• KYC and identity verification partners — to verify your identity and age as required before processing withdrawals or unlocking full account functionality.
• IT infrastructure and hosting providers — who support the operation of the platform under strict data processing agreements.
• Legal and regulatory authorities — where we are required to disclose data by law, court order, or lawful instruction from a competent authority.
• Anti-fraud and security services — to detect and prevent fraudulent activity, including shared fraud databases used across the gaming industry.

All third parties who process personal data on K99's behalf are required to handle that data securely and only for the specific purpose for which it was shared.

6 Data Retention

K99 retains your personal data for as long as your account is active and for a defined period after account closure to meet legal, regulatory, and audit requirements. The general retention principles we follow are:

• Account and identity data is retained for a minimum period after account closure as required by applicable law.
• Transaction records are kept for a period consistent with financial record-keeping obligations.
• KYC documents are retained for the period required by anti-money laundering regulations.
• Marketing preferences and opt-in records are retained to demonstrate consent history.
• Support communications are retained for a reasonable period to assist with dispute resolution.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

7 How We Protect Your Data

K99 applies technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our platform
• Secure storage with access controls and role-based permission systems
• OTP and two-factor authentication options for account access
• Regular security assessments and monitoring of our infrastructure
• Staff training on data handling and privacy obligations
• Incident response procedures in the event of a suspected data breach

8 Your Rights

As a K99 player, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data K99 holds about you.
• Right to correction — you can request that inaccurate or incomplete data be corrected. Some updates can be made directly through your account settings.
• Right to deletion — you can request deletion of your personal data, subject to our legal retention obligations. Note that deletion requests from active accounts may require account closure first.
• Right to restrict processing — in certain circumstances, you can ask K99 to limit how your data is used while a dispute or review is in progress.
• Right to object to marketing — you can withdraw consent for marketing communications at any time.
• Right to data portability — you can request a structured copy of data you have provided to K99 in a commonly used format.

To exercise any of these rights, contact our support team through your registered account. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

9 Minors and Age Restrictions

K99 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account belongs to a person under this age, the account will be suspended immediately, data will be handled in accordance with applicable law, and the matter will be referred for review.

If you believe that someone under 21 has registered on K99, please contact our support team so we can investigate and take appropriate action promptly.

10 Cookies and Tracking Technologies

K99 uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, and understand how players interact with our pages. The main types of cookies we use are:

• Essential cookies — required for core platform functionality such as keeping you logged in and remembering session state. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies — remember preferences such as language settings and your last visited game category.
• Analytics cookies — collect anonymised data about how pages are used to help us improve performance and content. These do not identify you personally.

You can control non-essential cookies through your browser settings. Most browsers allow you to view, manage, and delete cookies at any time. Refer to your browser's help documentation for guidance.

11 Changes to This Policy

K99 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a notice on the platform. The updated policy will take effect from the date it is published.

We encourage you to review this page periodically. Continued use of K99 after a policy update constitutes your acceptance of the revised terms.

12 Contact and Privacy Enquiries

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how K99 has handled your personal information, please reach out to our support team through your registered account or via our published email address.

You can also visit our FAQ page for answers to common questions about account management and data handling. For broader questions about your rights and responsibilities on K99, see our Terms and Conditions.